Terms and Conditions

Terms and Conditions

Please note that:

 

For cancellation of bookings:

-We will provide you a full refund if you give us 14 days advance notice. 50% of your deposit will be refunded if 7-13 days advance notice is given. 25% of your deposit will be refunded for 3-7 days advance notice. However for cancellations made 7 days prior to departure, your deposit will be forfeited.

Refund of deposits for cancellation
14 days advance notice7 - 13 days advance notice3 - 7 days advance noticeLess than 3 days notice
Percentage of deposit refundedFull refund will be give50% deposit refunded25% deposit refundedDeposit will be forfeited

For flight delays:

-There will be a charge of SGD20 per hour.

 

Surcharge:

-There are no midnight surcharges. However, there will be additional charges for tours exceeding 10 hours a day.

 

Pickups:

-There will not be any charges for the first 30 minutes of waiting. However, beyond 30 minutes, we will charge an additional SGD20 per hour.